We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below.

Working Days/Hours: Mon – Fri / 10:00AM – 8:00PM
If you have any questions, you can contact us by email.

Email: outlet-drmartens.com@gmail.com
Address: 3747 White Oak Drive, Kansas City, Missouri, 64108 USA

FAQ
Please read our FAQ before sending us a message.

When can I get the parcel?

It will take 4-7 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.

Where is my order and How can I track?
All of placed orders will be processed and dispatched within 24 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 1-2 days because of customization and stocking. Please understand.
Get your tracking number through your own account, and Track your Order
Faulty goods
If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!

Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.